--- title: Wow, when did you last get a promise like this? description: Does this ring any bells with you? You have decided that you need a new product to fix a challenge that has arisen (such as new Ofsted guidance to provide --- [![Share on facebook](https://kensingtonsystems.co.uk/hubfs/raw_assets/public/Kensington%20Systems%20Theme/images/icons/facebook-share.svg) ](http://www.facebook.com/share.php?u=https://kensingtonsystems.co.uk/blog/wow-when-did-you-last-get-a-promise-like-this&utm_medium=social&utm_source=facebook) [![Share on twitter](https://kensingtonsystems.co.uk/hubfs/raw_assets/public/Kensington%20Systems%20Theme/images/icons/twitter-share.svg) ](https://twitter.com/intent/tweet?original_referer=https://kensingtonsystems.co.uk/blog/wow-when-did-you-last-get-a-promise-like-this&utm_medium=social&utm_source=twitter&url=https://kensingtonsystems.co.uk/blog/wow-when-did-you-last-get-a-promise-like-this&utm_medium=social&utm_source=twitter&source=tweetbutton&text=Wow,%20when%20did%20you%20last%20get%20a%20promise%20like%20this) [![Share on linkedin](https://kensingtonsystems.co.uk/hubfs/raw_assets/public/Kensington%20Systems%20Theme/images/icons/linkedin-share.svg) ](http://www.linkedin.com/shareArticle?mini=true&url=https://kensingtonsystems.co.uk/blog/wow-when-did-you-last-get-a-promise-like-this&utm_medium=social&utm_source=linkedin) [![Share on email](https://kensingtonsystems.co.uk/hubfs/raw_assets/public/Kensington%20Systems%20Theme/images/icons/email-share.svg) ](mailto:?subject=Check%20out%20https://kensingtonsystems.co.uk/blog/wow-when-did-you-last-get-a-promise-like-this&utm_medium=social&utm_source=email%20&body=Check%20out%20https://kensingtonsystems.co.uk/blog/wow-when-did-you-last-get-a-promise-like-this&utm_medium=social&utm_source=email) Does this ring any bells with you? You have decided that you need a new product to fix a challenge that has arisen ([such as new Ofsted guidance to provide outdoor learning space covered with a school canopy](https://kensingtonsystems.co.uk/all-year-round-outdoor-learning/)) or some other call on my hard earned cash comes knocking on my door. What next? I get the quotes in and try to make the best decision for the organisation and constantly at the back of my mind thinking ‘what if I make the wrong decision’ at this point procrastination sets in and I put off that pressing acquisition. We recognise that our customers simply don’t want to make a purchase that they’ll regret, and saying no is their way of avoiding just that. Avoiding regret for our customers is a key part of our service that is why we have a 4 point service promise to all of our customers At [Kensington](https://kensingtonsystems.co.uk/) we recognise there’s one thing that our customers want more than anything else, and that’s a guarantee that they’ll get exactly what they want to meet the need that prompted their initial interest in our products. ![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png) **Our 4 point customer service promise.** - Advisory – Our expert team of advisors will spend time with you at your premises to listen and get a deep understanding of your needs and offering solutions that match. - Budget Friendly – We understand that you have budget pressures, our specialist advisors will advise on the best way to meet your needs in the most cost effective way. (we can even arrange the finance for you) - Project Management – We understand that you have other calls on your time and the last thing you can do with is hassle. The team here at [Kensington](https://kensingtonsystems.co.uk/) will take complete care of the whole process from initial advice, designs, surveys, site assessments, through to final installation of your [school canopies](https://www.kensingtonsystems.co.uk/school-canopies-playground-shelters/) and leaving you with a finished product ready for use, all you have to do is use it. - Final responsibility – We all know that from time to time things will not go quite to plan, some issue arises that nobody expected to happen, it takes up a huge amount of time and resources to rectify, you can rest in that fact that [Kensington](https://kensingtonsystems.co.uk/) will take final responsibility for the completion of the project to the customers complete satisfaction – you will be delighted. In other words our customers can make a risk free decision. Check out some of our [case studies](https://kensingtonsystems.co.uk/case-studies/) as further testament to our expertise and experience. At [Kensington](https://kensingtonsystems.co.uk/) we are specialists in [School canopies](https://www.kensingtonsystems.co.uk/school-canopies-playground-shelters/) and shelters ideal for creating outdoor learning space, [walkways](https://kensingtonsystems.co.uk/shelter/walkway-canopy/) between classroom blocks as well as many other [shelter products](https://kensingtonsystems.co.uk/shelter/). Call us now on 0117 9589933 or [click this link for your FREE outdoor learning space assessment](https://kensingtonsystems.co.uk/free-outdoor-learning-space-consultation/) from one of our experience advisors. [Download Spaceshade Brochure](https://kensingtonsystems.co.uk/downloads/) [![Free Learning Space Consultation](https://kensingtonsystems.co.uk/hs-fs/hubfs/button-Nov-22-2023-04-11-15-0298-PM-4.jpg?width=900&height=250&name=button-Nov-22-2023-04-11-15-0298-PM-4.jpg "Free Learning Space Consultation")](https://www.kensingtonsystems.co.uk/free-outdoor-learning-space-consultation) [Back to blog list](https://kensingtonsystems.co.uk/blog/) ### Related content [![](https://kensingtonsystems.co.uk/hs-fs/hubfs/AI-Generated%20Media/Images/climate%20sustainability%20plan%20schools.jpeg?width=600&height=400&name=climate%20sustainability%20plan%20schools.jpeg) ### Cost-effective ways to improve SEND facilities When education budgets are constantly under pressure and there’s limited space in... Continue reading ](https://kensingtonsystems.co.uk/blog/cost-effective-ways-improve-send-facilities) [![School Canopy Structure Designed for Shading](https://kensingtonsystems.co.uk/hs-fs/hubfs/Website%20Imagery/Spaceshade/Corner%20Canopy%20Replacement%20Image.jpg?width=600&height=400&name=Corner%20Canopy%20Replacement%20Image.jpg) ### How can schools mitigate hotter weather during break times? Last year was the hottest year on record with the Met Office predicting 40C temperatures Continue reading ](https://kensingtonsystems.co.uk/blog/schools-mitigate-hotter-weather-during-break-times) [![Shaded play area in a school](https://kensingtonsystems.co.uk/hs-fs/hubfs/Website%20Imagery/Spaceshade/Aldwickbury%20School%203.jpg?width=600&height=400&name=Aldwickbury%20School%203.jpg) ### Why shaded play areas are essential to protect children from the sun It’s fantastic to see school children playing outside in the summer enjoying the fresh... 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